My friend would like a Matera 2019 Passport. Can I buy one on their behalf? What details do I need?
If you know your friend's name, surname and date of birth you can purchase a Passport on their behalf and then send it to them via email or print it out for them.
If you don’t know their details, you can purchase a Matera 2019 Passport VOUCHER. Then all you have to do is forward the voucher confirmation email to your friend who will be able to pick up the Passport at one of the Matera 2019 information points. Remember to note how many Passports you’re buying as a gift (1 or 2). On collection you’ll be asked to provide a name, surname and data of birth for each Passport.
Whilst attending the events you may be asked to show your ID to confirm your personal details.

I was born or live in Matera but I’m not registered as a resident in the Basilicata region. How much will I have to pay for a Passport?
The full adult rate for the Passport is 19 euros.

I bought my passport online but I can't find it in "My Orders". What can I do?

If you didn't download your passport immediately after you bought it, it's very likely that you won't be able to find it in TicketOne's "My Orders" and that you haven't received an e-mail allowing you to download it again. To recover your passport in digital format, you need to send an e-mail with your first name, last name and date of purchase to This email address is being protected from spambots. You need JavaScript enabled to view it..  

If you are unable to obtain your passport in this way, please go to our Info Point in Matera (Via Lucana 125) and ask to have a paper copy printed.

What if my child turns six during 2019?
Children under six years old are entitled to a free Passport. For children 6 years old or over, to continue attending official calendar events a reduced price Passport, costing 5 euros, will need to be purchased. This is reserved for children and teenagers between the ages of 6 and 18.
Please note, when purchasing a reduced price Passport you may be asked to show proof of ID which shows your child’s date of birth.

What if I turn 19 during 2019?
Up to the age of 19 you can purchase the reduced price Passport for 5 euros. This is reserved for children and teenagers between the ages of 6 and 18.
Once you are 19 or older, if you would like to continue attending official calendar events, you’ll need to purchase a full adult Passport for 19 euros. If you think you might like to use your Passport after your 19th birthday, you should purchase the adult rate Passport to begin with.
Please note, when purchasing a reduced price Passport you may be asked to show proof of ID which shows your date of birth.

I’m a registered resident of Basilicata and want to buy the Passport in person, not on TicketOne. Where do I need to go?
You can go to the Matera 2019 Info Point, located at 125-127 via Lucana in Matera. This is currently the only available Info Point in the Basilicata region. More are opening soon.  

If I have a Passport originally purchased as part of a group, can I reuse it on my own during the year?
Passports for participants of organised groups (defined as a minimum of 15 and maximum of 29 people) are valid for all of 2019. The group organiser, of which there can be only one per group, is entitled to a free Passport, registered to the group and valid only during visits with that specific group.  

Is the reduced rate of 12 euros applicable to Italian residents living outside the country? 
No, you are only entitled to the reduced rate if you are a registered resident in one of the municipalities of Basilicata.

How does the conversion of a digital passport into a paper passport work?

The digital Passport can already be used, and there is no need to convert it.

Passports printed at a Matera 2019 Info Point or at an approved TicketOne sales point are also valid for all purposes.

If you have received an e-mail confirming your purchase that expressly states that you need to pick your Passport up at a Matera 2019 Info Point, you will need to go to an Info Point to collect it.

All Passport holders can pick up their welcome kits at any Matera 2019 Info Point.

I'm about to buy my Passport. What does "collection at the event location" mean?

"Collection at the event location" means collection at the Matera 2019 Info Point in Via Lucana 125-127, Matera.

Where do I hand in the book I have to bring as a temporary citizen?

At the Matera 2019 Info Point at Via Lucana 125-127, Matera.

When can I book the events I want to attend?

It may be possible to book certain events at the time you buy your Passport, while booking for other events will open gradually during the course of the year. Booking regulations and schedules may vary for each event. They can be found in the details for each event at www.materaevents.it.

A newsletter with full details of all the event reservations opening up will also be sent to the e-mail address you provided when you registered.

I didn't provide my e-mail address when I registered. What do I need to do to receive the newsletter about booking events?

If you didn't provide your e-mail address at the time you bought your Passport, we suggest that you subscribe to the newsletter at the following link. This will enable you to stay up to date with the programme and the opening dates for bookings at all times.

How do I book an event I want to attend?

ou can book online at www.materaevents.it. Find the details of the event you're interested in, click on Book and follow the instructions.

You can also go to the Matera 2019 Info Point at Via Lucana 125-127, Matera.

Remember to bring your booking with you so that you can access the event, together with your Passport, an identity document and any document that gives you the right to a discount.

I've booked an event online. Where do I find the confirmation I need to show to get into the event?

You have three choices:

• At the end of the booking process, when it has been successfully completed;
• Go to the www.ticketone.it website, access it using your credentials, go to the "My TicketOne" area and click on "See my order history";
• After you’ve completed the booking process, you’ll receive a confirmation e-mail in which you will find a "Print Tickets" button. Download your tickets and show them on your smartphone (you don't need to print them).

I can't attend an event I've booked. What do I need to do?

To enable everyone to take part in the cultural events, and in order not to risk being refused entry on future occasions, you should cancel your booking no later than 3 hours before the event starts, as stated in the Regulations.