When you buy your Passport you will receive a code to book your seat at the events for which booking is necessary. The booking code (made up of the letter M followed by 7 digits) will be either in the confirmation email or printed on the ticket, in pdf format (print@home ticket) and as a paper ticket.

Booking rules and times may be different for each event and will be shown on the event form. You will also receive this information via email at the address provided during either registration or purchase. If you don’t receive the email on events for Matera 2019, subscribe to the newsletter.

You can book any event on the official Matera 2019 calendar or at the Info Point (at Via Lucana 125-127). 30% of seats can be booked at the Info Point, while the rest are booked online. Please note that once the Info Point seat quota is reached, you should look online to see if there are any seats left.

Bookings are personal (enter your name, your surname and date of birth) for each seat booked. These details cannot be changed. It is only possible to cancel your booking and to book another seat if there is still one available.

Bookings are subject to availability. Seats can be booked up to 30 minutes before the start of the event.

You can read the list of events you booked your seat for in the TicketOne user area. Each account entitles you to book an event for a maximum of 2 people (only one repeat performance is included).

Any cancellations will free up seats online, so please check availability.

A reservation is required for children aged between 4 and 5, which must be combined with the free passport available at the Info Point. For children aged under 3 booking is not necessary.

Bookings are valid up to 15 minutes prior to the start of the event. If you arrive late, your booking will be cancelled.

In order to avoid overbooking and allow everybody to take part in the cultural activities, please book your seat only for the events you wish to participate in.

Last minute tickets can be purchased for all events that require booking, except for those with minimum capacity. Last minute tickets will be available two days before the event from 15.00.

Last minute tickets can only be booked at the Info Point and make up around 5% of available seats.

Some events have a waiting list posted at the entrance. Putting your name down does not guarantee a seat. These will be allocated on a first-come-first-served basis where seats are not filled (if booked seats have not been cancelled).

We remind you that prior to the beginning of the event you will be asked to show:

• your printed confirmation receipt if you booked your seat at the Info Point or the print@home Pdf confirmation receipt if you booked your seat online
• your Matera 2019 Passport (ticket)
• (if you paid a reduced price) the entitlement to the reduction
• your passport or identity card

Without your Passport you will not be allowed to attend the event even if you booked it.

Bookings are valid up to 15 minutes prior to the start of the event. If you arrive late, your booking will be cancelled.

In order to avoid overbooking and allow everybody to take part in the cultural activities, please book your seat only for the events you wish to attend.

If you booked at an Info Point you can either cancel online by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or go to an Info Point at least 3 hours before the start of the event. If you booked online you can only cancel by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. at least 3 hours before the start of the event.

To cancel an event you need to indicate:

• the name and surname provided for registration or login on booking
• the title, date and time of the event you want to cancel your booking for
• the number of bookings you wish to cancel

Please follow the rules as indicated above regarding booking cancellations in order not to be refused participation in future events; if you fail to attend events without giving notice, you will not be entitled to book a seat for other scheduled events.

Bookings are valid up to 15 minutes prior to the start of the event. If you arrive late, your booking will be cancelled.

The Matera 2019 Passport is personal and not transferable. You may be asked to show your ID prior to the beginning of the event so that your personal data can be checked.

If you used a reduced rate, you may be asked to show the document that entitles you to the reduction. If you do not have this document with you, you may not be able to access the event, and your contravention may be reported to the Offices, which may decide to put your Passport on the blacklist. This will mean that you will not be able to attend any subsequent events.

If you are resident in Basilicata and are entitled to the reduced rate, you may be asked to show either your Matera 2019 passport or your ID.

Do not make a laminated copy of your Passport or Daily Passport: the thermal card reacts to heat and the Passport will longer be usable.

Please ensure that the photo in your Passport is clear (legible personal data and barcode). This will help if you lose or damage the Passport.

Passaporto per Matera 2019:

Matera 2019 Passport

If you are a wheelchair-user, you are entitled to a free Passport; your carer is entitled to a Passport at the reduced price of €12.
If you have a disability (100% disability) and are able to walk you are entitled to a passport at the reduced price of €5; if you need assistance, your carer is entitled to a Passport at the reduced price of €12.

If your disability is less than 100%, you are entitled to the reduced price of €15.

Daily Passport:

If you have a disability and are unable to walk you are entitled to a free Daily Passport.

If you have a 100% disability and can walk or you have a disability less than 100% you are entitled to the reduced price of €5.

If you need to be accompanied, your companion will be entitled to the reduced price of €5.

As well as the Matera 2019 Passport or the Daily Passport, when attending events you may be asked to show proof that you are entitled to receive a discounted price or tickets free of charge.

If you are a wheelchair-user, specify which events you wish to attend so as to check the accessibility of each venue and, if necessary, to book the seats in the reserved area.

For further information, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Children aged up to 5 are entitled to a free Matera 2019 Passport that can be collected at one of Matera 2019 infopoints (via Lucana 125-127).

You can also buy a 2019 Matera Passport by calling the TicketOne Sistemi Culturali number +39 (0)835 1833002 from Monday to Friday from 09.00 to 18.00 and on Saturday from 09.00 to 13.00 (closed Sundays and public holidays).

If you represent a school or are the leader of a group of minimum 15 people, or if you want to buy more than 150 passports you can contact the TicketOne Sistemi Culturali office:

• Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Telephone number: +39 0835 1833002 
  from Monday to Friday from 09.00 to 18.00 and on Saturday from 09.00 to 13.00 (closed Sundays and public holidays)

PRICES AND INFO FOR SCHOOLS

A student Passport is €5.

The nursery schools of Basilicata are entitled to free Passports.
Schools are required to forward a list of the names of the children attending the event.

Passports are personal and non-transferable; they are valid throughout 2019.
Teachers accompanying the students (2 teachers per class are allowed) are entitled to a free Passport that will be issued to the School and will be valid only for the event the students attend.

PRICES AND INFO FOR GROUPS

A group Matera 2019 Passport is €15 per person.
Group size is from a minimum of 15 to a maximum of 29 people. Group leaders are required to forward a list of the participants in the event.

The Passport is personal and non-transferable; it is valid throughout 2019.
To be entitled to the reduced price, the first access to the events and exhibitions must be made by the whole group.

The group leader (1 per group) is entitled to a free Passport, in the name of the group, which is valid only for the visit by that group.

PRICES AND INFO FOR PURCHASING A LARGE NUMBER OF PASSPORTS

If over 150 Passports are purchased, the prices are reduced as follows:

€14 from 150 to 499 Passports

€13 from 500 to 999 Passports

€12 for over 1000 Passports

Passports are personal and non-transferable. Therefore, if the person buying the Passport does not know the names of all the Passport holders, they can give each Passport holder a valid receipt for the purchase when collecting the Passport at one of Matera 2019 Info Points (via Lucana 125-127). When collecting a Passport, the name of each Passport holder must be provided.

Purchase of the Passport cannot be cancelled or reimbursed.

MATERA 2019 PASSPORT

Name change

The name can only be changed if the Passport has not been used.

After the first use it will no longer be possible to change the name. If it is necessary to change the name on the Passport, the Matera 2019 Info Points will issue a ‘Name Change Receipt’ to be shown with the Passport at events.

Change of Passport type

Returning one type of Passport and purchasing another Passport for a different price (e.g. receiving a Basilicata Resident’s Passport as a gift for a recipient not resident in Basilicata) is only permitted up to the Opening Ceremony of Matera 2019 (19 January 2019) and not possible thereafter for administrative reasons. Please note that once the Passport has been purchased it cannot be cancelled or reimbursed.

Theft or loss of the Passport

You should photograph your Passport so that you can keep all the identification data (clear photo, legible personal data and barcode).

In case of theft or loss, you should report it to one of the Matera 2019 Info Points. The Passport holder will be able to fill in a theft/loss self-certification form in two copies (one for the offices and the other for the Passport holder).

The lost or stolen Passport will need to be identified so it can be entered on a blacklist and access cancelled to electronically controlled events.

It will then be possible to buy a new Passport (Replacement Passport) at the special price of €1.

On attending events, holders of the Replacement Passport may be asked to show their copy of the loss/theft self-certification form they have filled in and signed.

The Daily Passport cannot be cancelled, reimbursed or replaced, not even in case of theft or loss.

Anyone buying a Passport to attend Matera 2019 events may be photographed and / or filmed in the venues or near the venues and the images and sound recordings may be broadcast live or deferred and/or projected on the giant screens set up inside the venue and /or used to produce promotional and / or commercial material related to the event and/or to the performers.

Therefore, by buying a Passport and attending Matera 2019 events, Passport holders, as members of the audience, freely consent to being filmed, to having themselves, their children and any minors filmed for whom they have parental responsibility. The Passport holders also consent to the production, full or partial use, reproduction, modification, publication by any technical means, dissemination in any form or by any technical means (for example but not limited to: electronically, journalism, television for exhibitions, competitions, film showings, internet, advertising, publications, printing, etc.) of the images in any printed form (photos, videos, drawings, films, etc.) as well as their storage in the Matera-Basilicata 2019 Foundation IT archives for subsequent use.

With regard to the above and on signature of this document, pursuant to Article 98 of Law No. 633/41, the Matera-Basilicata 2019 Foundation acquires ownership of all original recordings and photographs in any form whatsoever (digital source files and/or film negatives, drawings, videos, etc.).

During the events and in particular during television recordings, the audience is required follow rules of good conduct as appropriate to the needs of audio-visual or photographic recording. The Matera-Basilicata 2019 Foundation reserves the right, at its discretion, to turn away members of the audience who interfere with television filming (e.g. use of mobile phones during the event).

You are not allowed to attend the event if you do not want to be filmed. The withdrawal of consent does not constitute an unlawful act by the Matera-Basilicata 2019 Foundation. For further information, see the privacy policy of the Matera Basilicata Foundation 2019.

Your data, consisting of your image, as indicated above, will be processed using paper and electronic methods and will be disseminated to advertise and promote the activities and events you have attended or other events or initiatives of the data controller, as well as for direct marketing activities related to the Matera 2019 initiatives.

Data processing is subject to your consent, which is optional and may be withdrawn at any time. The withdrawal of consent does not affect data processing before the withdrawal. The data will be processed by authorized internal entities and by external entities specifically authorized for any processing, editing, graphic or audiovisual reproduction of the material. Your data will not be transferred to foreign countries. The data will be kept for the time necessary for the purposes indicated and then deleted. At any time it is possible to exercise the rights provided for by Article 15 et seq. of EU Regulation 679/2016. These rights may be exercised by sending a registered letter to Fondazione Matera-Basilicata 2019, via Madonna delle Virtù CAP 75100 Matera (the data controller) or certified email to This email address is being protected from spambots. You need JavaScript enabled to view it..

In case of breach of the aforementioned rights, please contact a competent authority to lodge a complaint (for more information: www.garanteprivacy.it).

As a temporary citizen, you have the special ‘responsibility’of bringing to Matera a book as a legacy to pass on to the citizens who will animate the city, which will enrich the community library on the occasion of the "Open Culture Festival”.